Comment Response

Comment Response is an additional module of Tenderfoot Software CWS suite that allows you to respond quickly to customers’ queries, both positive or negative. Comment Response is one module that creates responses and sends the query to appropriate department heads and gives summary information of customer comments. Customer Response is a bonus in communicating with your customers and employees.

Imagine a customer query to your receptionist entered at the moment of the query, forwarded to the store, the district manager and you instantly. Customer Response gives you the opportunity to repair a negative encounter and recognize your employees for positive comments by your customers.